What happens when customer service breaks down? We talk about the debacle that happened on the United Airlines flight and what do we learn from that, or, too, what may have been done differently? What would you do if it were you? What’s right? What’s the correct and fair compensation for getting booted from a flight? But, it’s not just about flying. It’s customer service, all around.
If you’re in position to perform customer service, how do you handle it and what do you do if that goes wrong? A lot of tackling of these topics this week.
The show was recorded in the new Test Pattern Studios. Test Pattern is located at 701 N Trade Street in good ol’ WSNC. Check out the Test Pattern page for more on their happenings.
The Beer Dads’ beer of the week: Paradise City Session IPA from Birdsong Brewing Company.
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Beer Dads Podcast is proudly presented by Hoots Roller Bar and Beer Company. Great beer and great atmosphere, right in the heart of the historic West End neighborhood of WSNC.
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